FAQS

Just rinse the mat in warm soapy water to wash or throw it in dishwasher.

Silicone is a formulation of inorganic rubbers made by linking silica atoms. Silicone was developed for its superior reliability, long life and extreme temperature adaptability and stability.

Yes,Our bread mold made of fiberglass and food grade silicone material, won't break, rust or crack like conventional cookware or baking pans. Can be used 3 thousand times, environmental protection and saving money.

Manual slicer vegetable cutter made of ABS plastic, BPA-free, drop-proof and sturdy, heavy duty 402 stainless steel blades retains razor sharpness for crisp, smooth cutting and grating. blades snap in and out safely and easily

Includes 20 empty jars which has a built-in sieve lid, 32 reusable and self-defined spice labels, 1 mark pen, 1 high quality color box and 1 stainless steel revolving standing spice tower.

It normally needs 1~5 days to process an order before shipping. We'll email you once it gets shipped out. For more info kindly check"Shipping Policy".

Overall shipping times vary depending on location. Some general estimates would be: US: 8-15 Business days Europe: 8-15 Business days Rest of the World: 15-30 Business days

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. Please notify us within 24 hours of receipt of the product if your shipment is damaged Please send a photo of the damage so we can make sure to share this feedback with the appropriate team.

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below: Your order number Product name or SKU number (you can find this in your confirmation email) Describe the damage/defects and provide clear photos

Hang in there! It can take 1 - 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays or other high volume periods, this can take up to 5 - 6 business days for a package to scan in initially. Rest assured, your package will be on its way to you soon. If you don’t see any movement after 6 business days, please let us know and we’ll look into it for you.

Please email us at info@clorah.com first to submit your ‘changing address’ request. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.